Privacy Policy and Terms of Service

Privacy

At Mortgage Help Center (MHC), we take your privacy seriously. We are committed to protecting your personal information and providing you with a secure and safe online experience. This privacy statement explains how we collect, use, and protect your personal information when you visit our website, mortgagehelpcenter.org.

Collection of Personal Information:

We may collect personal information from you when you complete forms on our website, subscribe to our newsletter, or contact us for information or assistance. The types of personal information we may collect include your name, email address, phone number, and any other information you choose to provide.

Use of Personal Information:

We use the personal information we collect to provide you with information and assistance related to mortgage help and loan modification. This includes facilitating direct communication from our team members, authorized affiliates, legal professionals, and other relevant service providers who can offer specialized assistance tailored to your situation. We may also use your personal information to send you updates about our services and new resources available on our website. We will not share or sell your personal information to any third party without your consent, unless required by law.

Sharing Personal Information with Authorized Affiliates and Professionals:

In addition to the uses outlined above, we may share your personal information with authorized affiliates, legal professionals, and other relevant service providers that operate in your area. These parties are carefully selected and are required to comply with our privacy policy and applicable laws. Sharing your personal information with these entities allows us to provide you with more localized and relevant information and services related to mortgage help and loan modification.

Protection of Personal Information:

We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers and encryption technology to ensure that your personal information is protected when you submit it through our website.

Cookies and Tracking:

Our website uses cookies to improve your online experience and to gather information about how you use our website. Cookies are small text files that are stored on your device when you visit a website. They are used to remember your preferences and to store your browsing behavior on our website. You can choose to disable cookies in your browser settings, but doing so may impact your ability to use certain features of our website.

Changes to this Privacy Statement:

We may update this privacy statement from time to time. We will post any changes on this page, so please review it regularly.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Mortgage Help Center. This includes SMS messages for appointment scheduling, appointment reminders, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://mortgagehelpcenter.org/index.php/privacy/. Message HELP for help. Reply STOP to any message to opt out.

Additional Terms and Disclosures

Mortgage Help Center (MHC) is a referral and marketing organization only. We do not provide legal advice, mortgage assistance services, or counseling services directly. Our role is to connect consumers with independent third-party professionals, including attorneys, housing counselors, and other service providers.

MHC does not collect fees or receive compensation when a consumer retains a third-party service provider. Any agreement for services is strictly between the consumer and the provider. Although some attorneys or service providers may operate under a license or affiliation with MHC, they remain fully independent and solely responsible for the advice and services they provide.

You may stop doing business with us at any time. You may accept or reject the offer of mortgage assistance obtained from your lender or servicer. If you reject the offer, you do not have to pay us.

Mortgage Help Center is not associated with the government or your lender. Even if you accept any offer and use our services or those of a referred third party, your lender may not agree to change your loan.

By using this website or engaging with any service provider referred by Mortgage Help Center, you agree to hold MHC and its affiliates, officers, directors, agents, and employees harmless from any and all claims, losses, liabilities, or damages arising from your relationship with third-party providers. MHC shall not be liable for any act or omission by a third-party provider or for the outcome of any service they may offer.

For Personal Service Call 855-884-HOPE